Connecting the Dots:
Major Retail Network’s Path to
Performance Excellence
Challenge & Opportunity
- Disconnected data across multiple teams and locations
- High franchisee churn impacting growth targets
- Limited visibility of end-to-end performance
Our Approach
Discover & Diagnose
- Comprehensive data source assessment
- Stakeholder engagement across locations
- Process mapping and gap analysis
- Journey stage performance evaluation
Design & Model
- Six-stage journey map development
- KPI framework creation
- Data stewardship model design
- Quality assurance architecture
Deploy & Execute
- Power BI dashboard implementation
- Multi-source data integration
- Performance tracking deployment
- Data governance roll-out
Optimise & Scale
- Real-time monitoring framework
- Continuous improvement programme
- Cross-location standardisation
- Performance optimisation system
Results & Impact
Key Results
- 30% projected increase in franchisee recruitment
- Enhanced journey stage visibility
- Improved data quality metrics
- Real-time performance tracking
Business Outcomes
- Enhanced data ownership model
- Streamlined onboarding process
- Single source of truth established
- Future-state roadmap alignment
- Enhanced decision support capability
Solution Toolkit
- Power BI
- Azure
- SQL
- Excel
- PowerPoint
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