Connecting the Dots:
Major Retail Network’s Path to
Performance Excellence

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Case Study
Connecting the Dots:
Major Retail Network’s Path to
Performance Excellence
Retail POS terminal

Challenge & Opportunity

A leading UK retail services network with 11,500+ branches needed to accelerate franchise growth. The business faced three key challenges:

Our Approach

Discover & Diagnose

- Comprehensive data source assessment
- Stakeholder engagement across locations
- Process mapping and gap analysis
- Journey stage performance evaluation

Design & Model

- Six-stage journey map development
- KPI framework creation
- Data stewardship model design
- Quality assurance architecture

Deploy & Execute

- Power BI dashboard implementation
- Multi-source data integration
- Performance tracking deployment
- Data governance roll-out

Optimise & Scale

- Real-time monitoring framework
- Continuous improvement programme
- Cross-location standardisation
- Performance optimisation system

Results & Impact

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Key Results
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Business Outcomes
OIP 2
Solution Toolkit
Case Study

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