Personalisation at Scale: Analytics Drives 15% Conversion Growth in eCommerce
Challenge & Opportunity
A leading entertainment ticketing platform needed to optimise customer engagement across multiple channels. The business faced three key challenges
- Fragmented customer experience across digital touchpoints
- Untapped potential in transaction value optimisation
- Complex cross-selling opportunities across diverse entertainment offerings
Our Approach
Discover & Diagnose
- Multi-channel interaction analysis
- Customer preference assessment
- Purchase pattern evaluation
- Cross-sell opportunity mapping
Design & Model
- Naïve Bayes algorithm development
- Feature engineering and selection
- Model training and validation
- Scoring framework design
Deploy & Execute
- Real-time prediction engine deployment
- Weekly scoring automation
- Personalised offer generation
- Cross-channel integration
Optimise & Scale
- Continuous model refinement
- Performance monitoring framework
- A/B testing programme
- ROI optimisation system
Resulta & Impact
Key Results
- 15% increase in conversion rates
- 13% higher average order value
- Improved customer engagement
Business Outcomes
- Real-time personalisation capability
- Automated offer generation
- Streamlined channel integration
- Enhanced cross-selling success
Solution Toolkit
- AWS
- Python
- MongoDB
- Redshift
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