Unlocking Marketing Impact:
A Logistics Company’s Path to Customer Intelligence

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Case Study
Unlocking Marketing Impact:
A Logistics Company’s Path to Customer Intelligence
Logistics and courier company

Challenge & Opportunity

A leading UK courier and logistics provider needed to enhance marketing effectiveness for their parcel holding service. The business faced three key challenges

Our Approach

Discover & Diagnose

- Three-year historical data analysis
- Customer journey mapping
- Multi-channel assessment
- Value driver identification

Design & Model

- RFM segmentation development
- Fuzzy matching implementation
- Customer segment profile creation
- Behaviour pattern modelling

Deploy & Execute

- Power BI dashboard deployment
- Automated reporting solution
- Marketing playbook development
- Cross-channel campaign trigger framework

Optimise & Scale

- Performance monitoring system
- Data quality improvement
- Campaign effectiveness tracking
- Continuous improvement model

Results & Impact

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Key Results
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Business Outcomes
OIP 2
Solution Toolkit
Case Study

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