Unlocking Marketing Impact:
A Logistics Company’s Path to Customer Intelligence
Challenge & Opportunity
A leading UK courier and logistics provider needed to enhance marketing effectiveness for their parcel holding service. The business faced three key challenges
- Limited visibility into customer behaviour insights
- Ineffective campaign planning and performance tracking
- Untapped cross-selling opportunities
Our Approach
Discover & Diagnose
- Three-year historical data analysis
- Customer journey mapping
- Multi-channel assessment
- Value driver identification
Design & Model
- RFM segmentation development
- Fuzzy matching implementation
- Customer segment profile creation
- Behaviour pattern modelling
Deploy & Execute
- Power BI dashboard deployment
- Automated reporting solution
- Marketing playbook development
- Cross-channel campaign trigger framework
Optimise & Scale
- Performance monitoring system
- Data quality improvement
- Campaign effectiveness tracking
- Continuous improvement model
Results & Impact
Key Results
- 16% projected sales uplift in at-risk segments
- 12 distinct customer segments identified
- 4 targeted marketing streams
- Enhanced campaign timing accuracy
Business Outcomes
- Improved campaign targeting
- Streamlined campaign execution
- Enhanced customer understanding
- Improved ROI visibility
- Enhanced CRM system recommendations
Solution Toolkit
- SQL
- Power BI
- Excel
- Python
Related Content.
Unlocking Warranty Profitability: Transforming Multi-Channel Retailer from Poor Insights to Predictable Performance
Sector: Retail & Consumer Electronics
Solution: Data Intelligence & Advanced Analytics
From Complexity to Control:
Global FinTech Platform Reimagines
Pricing for Better Monetisation
Sector: Financial Services & Technology
Solution: Strategic Pricing & Revenue Growth
Connecting the Dots:
Major Retail Network’s Path to
Performance Excellence
Sector: Retail Services & Distribution
Solution: Data Intelligence & Advanced Analytics
Unlocking Extended Warranty Profitability: Transforming Electronics Retailer from Poor Insights to Predictable Performance
- Sector: Retail & Consumer Electronics
- Solution Focus: Data Intelligence & Advanced Analytics
Scaling for Growth: Automotive Technology Leader Evolves from Legacy Pricing to SaaS Success
- Sector : Automotive Technology & Diagnostics
- Solution Focus : Strategic Pricing & Revenue Growth
From Complexity to Control: Global FinTech Platform Reimagines Pricing for Better Monetisation
- Sector : Financial Services & Technology
- Solution Focus : Strategic Pricing & Revenue Growth