Privacy Policy
How we collect, use and protect your personal data.
Last updated: February 2026
Contents
Contents
1. Who we are
Trellisi Limited (“Trellisi”, “we”, “us” or “our”) is a company registered in England and Wales under company number 07469780. Our registered address is WE Hub, Redbourne Avenue, London, N3 2BS.
We are the data controller for the personal data processed through our website at trellisi.com and in connection with our services. This means we determine how and why your personal data is processed.
If you have questions about this policy or our data practices, you can contact us at connect@trellisi.com.
2. Data we collect
We collect personal data in the following ways:
Data you provide directly
When you complete our contact form or otherwise get in touch, we may collect:- Your full name
- Company name
- Email address
- Phone number (if provided)
- The content of your message or enquiry
- Your mailing list preferences
Data collected automatically
When you visit our website, certain data is collected automatically through cookies and similar technologies:- IP address (anonymised where possible)
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages and navigation paths
- Referring website or source
- Approximate geographic location (derived from IP address)
3. How we use your data
We use your personal data for the following purposes:
- Responding to enquiries submitted through our contact form
- Managing and following up on prospective client relationships
- Sending marketing communications where you have opted in to our mailing list
- Analysing website usage to improve our content, performance and user experience
- Maintaining the security and functionality of our website
- Complying with legal and regulatory obligations
4. Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry | Legitimate interest (to respond to prospective clients and manage business relationships) |
| Sending marketing communications | Consent (provided when you opt in via the contact form) |
| Website analytics | Consent (provided through cookie consent mechanisms) |
| Website security and functionality | Legitimate interest (to maintain a secure, functioning website) |
| Legal compliance | Legal obligation |
Where we rely on legitimate interest, we have assessed that our interests do not override your fundamental rights and freedoms. You may contact us to request further details of this assessment.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to collect data about how you interact with our site. A cookie is a small text file placed on your device by your web browser.
Essential cookies
These are necessary for the website to function and cannot be disabled. They do not store personally identifiable information.
| Cookie | Purpose | Duration |
|---|---|---|
| Cookie consent preference | Stores your cookie consent choice so it is not requested on every visit | 1 year |
Analytics cookies
These help us understand how visitors use our website, allowing us to improve content and performance. Data collected is aggregated and anonymised where possible.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors by assigning a randomly generated identifier | 2 years |
| _ga_[ID] | Google Analytics | Maintains session state and tracks interactions across pages | 2 years |
| _gid | Google Analytics | Distinguishes visitors within a 24-hour period | 24 hours |
Marketing and functionality cookies
These cookies are set by Vbout, our marketing automation platform, to manage form submissions and mailing list communications.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Vbout tracking cookie | Vbout | Tracks website visitor activity to enable personalised follow-up communications and form submission processing | 1 year |
| Vbout session cookie | Vbout | Maintains session state for visitor identification during a browsing session | Session |
Managing your cookie preferences
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time through your browser settings.
Most browsers allow you to refuse cookies or delete existing cookies. The following links provide guidance for common browsers:
Disabling certain cookies may affect the functionality of our website.
6. Third-party services
We use the following third-party services that may process your personal data:
| Service | Purpose | Data processed | Privacy policy |
|---|---|---|---|
| Google Analytics | Website usage analytics | Anonymised browsing data, device information, approximate location | View policy |
| Vbout | Contact form processing and marketing automation | Name, email, company, phone number, message content, website activity | View policy |
Each third-party service operates under its own privacy policy. We have satisfied ourselves that these providers maintain appropriate data protection standards.
7. Data sharing and transfers
We do not sell your personal data to third parties.
We may share your data with the third-party service providers listed in Section 6, solely for the purposes described. These providers act as data processors on our behalf and are contractually required to process your data only as we instruct.
Some of these providers (including Google and Vbout) may transfer data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office, or transfers to countries recognised as providing an adequate level of data protection.
We may also disclose your data where required to do so by law, regulation or court order.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions and related correspondence: retained for 2 years from the date of your last interaction, unless a client relationship is established.
- Mailing list data: retained until you withdraw consent by unsubscribing.
- Analytics data: retained in accordance with the retention settings of our analytics provider (currently 14 months for Google Analytics).
Where a client engagement follows an initial enquiry, data retention is governed by the terms of that engagement and applicable legal requirements.
9. Your rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access – request a copy of the personal data we hold about you.
- Right to rectification – request correction of inaccurate or incomplete data.
- Right to erasure – request deletion of your personal data in certain circumstances.
- Right to restrict processing – request that we limit how we use your data.
- Right to data portability – request your data in a structured, commonly used, machine-readable format.
- Right to object – object to processing based on legitimate interest.
- Right to withdraw consent – where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at connect@trellisi.com. We will respond within one month.
If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include encrypted data transmission (HTTPS), access controls and regular review of our data handling practices.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Children's privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it promptly.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Trellisi Limited
WE Hub, Redbourne Avenue
London, N3 2BS
Email: connect@trellisi.com
Phone: 0208 004 3015